BiLucky Terms and Conditions

Welcome to BiLucky Casino. These Terms and Conditions govern your use of our website and services. By registering an account, you confirm that you have read, understood and agree to be bound by this document. At BiLucky, we reserve the right to amend these terms at any time, and we encourage you to review this page periodically.

Our Company and Licensing

BiLucky Casino is owned and operated by Hollycorn N.V., a company registered in Curacao under registration number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao. We launched our platform and have since served players across Germany, Austria, Switzerland, France, Greece, Spain, Portugal, the United Kingdom, Ireland and Italy. Our site is available in English, Deutsch, Francais, Ellinika, Espanol and Portugues.

Eligibility and Restricted Territories

You must be of legal age in your jurisdiction to create an account with us. We do not accept players from Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Turkey or the United States. Players from Canada may not access NYX (NextGen) games on our platform. Our bonuses are not available in Croatia and Serbia, and players from Finland and Slovenia are not eligible for deposit-based bonuses. We also restrict NetEnt games in a number of jurisdictions, with further restrictions applying to branded titles.

Account Registration

When you register with Bi Lucky Casino, we require accurate and truthful information. Our verification process (KYC) may require you to submit an ID, payment system documents and utility bills in Latin or Cyrillic script. We may also request a selfie with ID, a selfie with ID and a special sign, a phone call or a live video call. If we cannot reach you within two weeks of our request, we reserve the right to lock your account.

Deposits and Withdrawals

We accept Visa, Mastercard, bank transfer and cryptocurrencies as deposit methods, and all deposits are processed instantly and free of charge. Our minimum deposit is USD 10 / EUR 20 / GBP 20, while Visa and Mastercard deposits range from EUR 20 to 4,000 and bank transfers from EUR 20 to 5,000. We do not accept third-party payments, and no deposit limits can be applied to crypto payments.

For a BiLucky withdrawal, our minimum is USD/EUR/GBP 10, and Visa/Mastercard withdrawals are processed within 1-3 banking days, fee-free. Card withdrawals up to your deposited amount are returned to that same card, with any excess sent via an alternative method. Please note that Visa payouts are not supported in certain countries, including the United States, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia and Singapore, while Mastercard payouts are available in a specific list of European territories.

Our withdrawal limits are USD/EUR/GBP 4,000 per day, 16,000 per week and 50,000 per month, though higher VIP statuses may be granted exceptions. We pay progressive jackpot wins in full. We aim to process all withdrawals within 12 hours, though some payment options may take up to three days. Each deposit must be wagered three times before you are eligible to withdraw.

We charge a dormant account fee of EUR/GBP 10 per month after 12 months of inactivity, and intermediary bank fees on bank transfers may apply up to EUR 16.

Bonuses and Promotions

At Bi Lucky, we offer a generous welcome package spread across your first four deposits, totaling up to EUR/GBP 1,500 plus 290 free spins. Our banner may reference a figure of up to EUR/GBP 3,500 plus 290 free spins, which includes our High Roller bonus. Each deposit requires a minimum of EUR/GBP 20, and deposit bonuses carry 40x wagering, while no-deposit and free spin bonuses carry 50x wagering.

• We credit sign-up free spins within 24 hours of registration
• Our bonuses expire after 30 days from the date of issue
• Maximum bet with an active bonus is EUR/USD/GBP 5 across all game types
• Slots are weighted at 100%, while baccarat, blackjack, Hi-Lo, video poker, roulette, poker and crash games are weighted at 5%
• Our bonuses cannot be used on EGT slots and jackpots

We also run a Monday Reload promotion, a High Roller Bonus for qualifying first deposits, and Prize Drops with a pool of EUR 100,000. The maximum win from a no-deposit bonus or free spins is capped at EUR/GBP 50, and winnings from cashback, comp points, tournaments, deposit, personal VIP and weekly bonuses are capped at EUR/USD/GBP 10,000, excluding our welcome bonus. Any excess is forfeited, and our review process takes up to 14 business days.

Loyalty and VIP Program

Our BiLucky Casino loyalty scheme rewards you with Bilucky Points for every EUR/GBP 10 wagered on slots, though table and live dealer games do not count toward points. You can exchange 300 BP for EUR/USD/GBP 1 without losing your VIP status. Our VIP Program consists of 30 levels, which you enter automatically upon placing your first real money bet. As you progress, our level-up rewards grow from free spins to substantial cash prizes, with our top levels paying up to EUR 50,000, and level 30 awarding a Ferrari 812 Superfast delivered within 30 business days. All level-up free spins and cash prizes carry 3x wagering and are credited instantly.

Games and Providers

We feature almost 11,000 slots and over 10,000 games in total from 129 providers, including Evolution, NetEnt, Play'n GO alternatives such as PG Soft, Yggdrasil, Betsoft and many more. Our library includes more than 200 jackpot slots, both progressive and fixed, alongside live dealer tables, blackjack, roulette, baccarat, poker, video poker, crash games, bingo and game shows. Our casino is accessible via desktop browser, mobile browser, a downloadable app and a progressive web app.

Fair Play and Prohibited Conduct

We do not permit the use of a VPN to bypass a provider's geographic block, and any such attempt may lead to the confiscation of winnings. You agree not to engage in fraudulent, collusive or abusive behaviour while using our services. We reserve the right to suspend or close any account found in breach of these terms.

Customer Support

Our support team is available 24/7 via live chat, accessible even without registration, and by email at [email protected]. We also provide an FAQ section and maintain active social media channels to assist you with any questions regarding your BiLucky account, deposits, withdrawals or bonus terms.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or operational practices. Continued use of our platform after any such changes constitutes your acceptance of the revised terms. If you have any questions about these conditions, please contact our support team before continuing to use our services.