BiLucky Privacy Policy

At BiLucky, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, or simply browse BiLucky Online Casino. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access bilucky.com through desktop browser, mobile browser, our downloadable casino app, or our progressive web app. By creating an account and using BiLucky, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide, secure, and improve our services. Some data is collected directly from you, while other data is gathered automatically as you interact with bilucky casino online.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you sign up for a BiLucky casino login.
• We gather identity verification documents, including government-issued ID, payment system documents, and utility bills, as part of our KYC procedures. These documents must be submitted in Latin or Cyrillic script, and we may request a selfie with your ID, a selfie with a special sign, or a live video call.
• We record payment information related to deposits and withdrawals made via Visa, Mastercard, bank transfer, or cryptocurrencies.
• We track your gaming activity, including slots played, wagering history, bonus usage, and Bilucky Points earned, to manage our loyalty and VIP programmes.
• We automatically collect technical data such as IP address, device type, browser, operating system, and session logs when you use the BiLucky app or website.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how players use bilucky slots, promotions, and other features. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of BiLucky Online Casino.

How We Use Your Information

We use the information we collect for the following purposes:

• We process your registration and verify your identity before allowing deposits, withdrawals, or participation in the bilucky bonus and bilucky no deposit bonus offers.
• We use your data to process a bilucky withdrawal securely and in compliance with anti-money laundering regulations.
• We analyse your activity to personalise promotions, including bilucky free spins, reload bonuses, Prize Drops, and VIP level-up rewards.
• We use your contact details to send transactional messages, account notifications, and, where you have consented, marketing communications about bilucky promo code offers.
• We monitor accounts to detect fraud, prevent bonus abuse, and enforce our responsible gambling policies.
• We retain records to meet our legal and regulatory obligations under the laws applicable to our licence.

Legal Basis for Processing

We process your personal data based on your consent, the necessity to perform our contract with you (for example, managing your account and processing a bilucky casino bonus), compliance with legal obligations, and our legitimate interest in preventing fraud and securing BiLucky.

Who Operates BiLucky

BiLucky is owned and operated by Hollycorn N.V., a company registered in Curacao under company number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao. As the data controller, we are responsible for determining how and why your personal data is processed across bilucky.com and the BiLucky app.

Sharing Your Information

We do not sell your personal data. However, we may share information with the following parties to operate our services properly:

• We share payment details with our payment processors to complete deposits and a bilucky withdrawal request.
• We share verification documents with identity verification providers to complete KYC checks.
• We share gameplay data with our software providers, including Evolution, NetEnt, Betsoft, and other partners listed in our games catalogue, strictly to deliver the games you play.
• We may disclose information to regulators, law enforcement, or auditors when required by law.
• We may share data with service providers who support our customer support, fraud prevention, and marketing functions, under strict confidentiality obligations.

International Data Transfers

Because we serve players across Germany, Austria, Switzerland, France, Greece, Spain, Portugal, the United Kingdom, Ireland, and Italy, your data may be transferred and stored on servers located outside your home country. We ensure that any such transfer is protected through appropriate contractual and technical safeguards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal, tax, and regulatory requirements. If your account becomes dormant, a monthly fee of EUR/GBP 10 may apply after 12 months of inactivity, and we will continue to retain your data in accordance with our record-keeping obligations until any applicable retention period expires.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected]. We are available 24/7 via live chat, without requiring registration, as well as by email, to assist with any privacy-related requests.

Security of Your Data

We implement technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our verification process, which may include a phone call or live video call, helps us confirm your identity and protect your account. If we cannot reach you within two weeks of a verification request, your account may be locked for security reasons.

Restricted Jurisdictions

We do not accept players from Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Turkey, or the United States. If we identify that your account falls within a restricted jurisdiction, we may suspend processing of your data for gaming purposes and close your account in line with our terms.

Children's Privacy

Our services are intended strictly for adults. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled according to our terms and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of BiLucky after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about how we handle your data, or if you wish to exercise your privacy rights, please contact our support team at [email protected], available 24/7 through live chat and email.